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Learning Objectives


At the end of this lesson, you should be able to:

Define the role of the Scrum Master.

Coach the Agile Team using powerful questions.

Identify characteristics of high-performing teams.

Discuss techniques for team collaboration and conflict resolution.

Discuss facilitating effective team events



1 | Responsibilities of the Scrum Master

2 | Characteristics of an effective Scrum Master

3 | High-performing teams

4 | Team events

5 | Coach the Agile Team using powerful questions

6 | Collaborate with other teams

7 | Resolve team conflicts

Articles used in this lesson
Read these Framework articles to learn more about topics covered in this lesson

Agile Teams

SAFe Scrum

Agile Teams

Continue your SAFe® Journey
with the following resources


Watch this three-minute video, Quick Tips: Facilitating Great Team Events, for quick tips and actions to energize your facilitation of team events and meetings.


Download and use the “Facilitation Guidance Brief” to help you build skills to become a better facilitator and servant leader.


Complete the online learning, Agile Basics, to learn more about what Agile is and how it supports value delivery.


Watch this three-minute video, Navigating the Big Picture, to understand how to use the SAFe Big Picture.


Build your knowledge of the goals and methods of SAFe to achieve Business Agility with the "What is SAFe? Online learning."


Agile Manifesto. “Manifesto for Agile Software Development.” Updated 2001.
Reinertsen, Donald G. The Principles of Product Development Flow: Second Generation of Lean Product Development. Redondo Beach: Celeritas 2009. 31.

Takeuchi, Hirotaka and Ikujiro Nonaka. "The New New Product Development Game." Harvard Business Review. January 1986.

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